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Shipping & Payment Policy

Kaya delivers your goods all over Lebanon.

The delivery is out of charge for orders above 200$. A flat rate of 2$ shall be applied for orders below that amount.

As for the big items that need assembly (bedrooms furniture, outdoor items…) we can provide that service for a certain fee.

Any cancellation or modification is free of charge, as long as the order hasn’t been dispatched. Otherwise, you will be charged with the delivery fee.

You may cancel your order, return or exchange the product(s) you received within a maximum period of fourteen (14) calendar days from receiving the goods, unless you have used the product before the expiration of the fourteen (14) days period and/or removed the original package or caused any defect, damage or change to the product(s).

All returned and exchanged products must be unused and in the original condition you had received. If you have removed the original package or caused any defect, damage or change to the product(s), it won’t be subject to return or exchange. Except when you have received a product which is already defective or different from the specifications of the product(s) you have ordered. You will charged for every return, refund, and/or exchange, a processing Fee of 2$.

All delivered goods should be received by adults (18+). The signed delivery order document shall be considered as the authentic acknowledgment receipt.

The delivery period will vary between 1 and 4 working days, depending on package size, availability and proximity. You can also request a gift package for small to medium sized items with no extra charge.

In case of force majeure, the delivery schedule might be modified. We will make sure that you will be updated accordingly.

In order to facilitate the delivery process, we invite you to register on our site with all the necessary information. We might also contact you if needed to complete your file.

For further information, please do not hesitate to get in touch with us on the following contacts:

Email address:

Phone numbers: +961 9919989     +961 81519989

                           +961 9639170     +961 81539170